ABS Autoherstel Kaspers + Lotte Amsterdam Zuidoost

Behulpzaam, vriendelijk personeel

Werkzaamheden goed uitgevoerd. Service was top!

Communication and status updates No one from ABS ever proactively contacted me with updates. Every status check required me to call. The answers I received were inconsistent and unhelpful: either the car was still waiting for parts from Tesla, or the parts had just arrived and work would start the next day. When I called again a few days later, the story had changed back to “waiting for more parts from Tesla.” I specifically asked for an order number so I could follow up with Tesla myself. This request was simply ignored. Battery care I asked multiple times for the battery to be charged because the charge level was critically low, which is harmful to battery life. On each occasion the person I spoke to confirmed that this would be done. It never was. Incorrect rental invoice I received an invoice for a rental car in my name that I had never requested. When I contacted ABS, they stated that they had not arranged it. When Athlon (the lease company) later enquired about the rental, they confirmed it was a mistake. Final handover On Friday 18 September, just before 16:00, I was informed that the vehicle was ready (it was supposed to have been ready on the 17th). I explained that I needed to make travel arrangements to Amsterdam and said I would call back. I called back at approximately 16:01 and waited 45 minutes in the queue, even though I was the first caller. By the time I got through, I was told the workshop was about to close. Despite the 10-week delay, no one was willing to make any effort to accommodate me. Conclusion Based on this entire experience — the excessive delay, poor and inconsistent communication, ignored requests, failure to charge the battery, the incorrect rental invoice, and the dismissive handling of the final collection — I will not recommend ABS to anyone.

De schade is goed hersteld, alsof er geen aanrijding heeft plaatsgevonden. Goed vakmanschap!